Terms and conditions
Every ZR Tech engagement runs under a written scope document that lists deliverables, exclusions and a fixed price, approved before work begins. Clients own all resulting assets, which are transferred at handover. These terms apply alongside that scope.
This is a plain-language policy describing how ZR Tech actually operates. It is written to be read, not to be impenetrable. If anything here is unclear, ask and we will explain it rather than pointing at a clause.
What forms the agreement
Two documents govern any work: the scope document issued for your project, and these terms. The scope document sets out what is being delivered, what is excluded, the timeline and the price. These terms cover everything the scope does not.
Where the two conflict, the scope document wins, because it was written for your specific project. Nothing said in a call or a message varies these terms unless it is confirmed in writing.
Scope and variations
Work begins only after you approve the scope document in writing. Anything not listed in it is not included in the price.
If you request work outside the approved scope, we issue a written variation stating what it adds and what it costs, and we wait for your approval before doing it. You will not receive an adjusted invoice at the end for work you did not agree to.
If we discover during the build that the scope missed something we should have anticipated, we absorb it. If the requirement is genuinely new, it is quoted as a variation.
Payment
Projects are invoiced in milestones set out in the scope document, typically an initiation payment, one or more stage payments tied to deliverables you can review, and a final payment at handover.
Local clients are invoiced in Pakistani rupees; international clients in US dollars. The currency is fixed in the scope so exchange movement during a project does not change what you owe.
Invoices are due within the period stated on them. We may pause work on an overdue account after written notice, but we will not withhold your domain, hosting or existing published website as leverage.
Ownership of work
On final payment, you own everything the project produced: the website, the source code, the database, the design source files and the content written for you.
Your domain, hosting account, repositories, advertising accounts and analytics properties are registered in your name from the outset, not ours, and are transferred to your sole control at handover.
We retain ownership of our own general tools, libraries and internal frameworks used to build your project, and grant you a perpetual licence to use them as part of it. Third-party components remain under their own licences, which are listed at handover.
We may describe the work in anonymised form as a case study. We will not name you, publish your logo or reproduce your content without your written permission.
What we need from you
Timely supply of content, assets, access and approvals. Most delayed projects are delayed here rather than in the build.
Confirmation that you hold the rights to any text, images, logos or other material you supply. You indemnify us against claims arising from material you provided.
A named person with authority to approve work. Projects reviewed by a committee without a decision-maker stall, and the timeline in the scope assumes one responder.
Revisions and acceptance
The scope states how many rounds of revision are included at each stage. Revisions correcting work that does not match the approved scope are always free and are not counted against that number.
Each stage has a review point. If we do not hear from you within ten working days of a stage being submitted, that stage is treated as accepted so the project can continue.
Defects in delivered work are fixed at no charge for thirty days after handover. After that, fixes are quoted as support work.
Cancellation
Either party may end an engagement in writing. You pay for work completed and for third-party costs already incurred on your behalf; anything paid for work not started is refunded.
On cancellation we hand over what exists, in whatever state it exists, along with credentials and source files. We do not withhold partial work that you have paid for.
Liability
We deliver work with reasonable skill and care, and we correct our own errors. We do not guarantee specific commercial outcomes such as search rankings, traffic volumes, sales or enquiry counts, because those depend on factors outside anyone's control.
Our total liability for any claim arising from an engagement is limited to the fees you paid for that engagement. We are not liable for indirect or consequential loss, including lost profits or lost data, except where liability cannot lawfully be excluded.
We are not liable for failures of third-party services such as hosting providers, payment gateways, advertising platforms or domain registrars, though we will help you pursue them.
Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute.
Before either party begins proceedings, both agree to attempt to resolve the matter directly in writing. Most disagreements come from a difference of understanding about scope, and the scope document usually settles them in a single conversation.
Questions about this page
Write to info@zrtechsoft.com or call 0310-3979392 during business hours, Monday to Saturday, 10:00–20:00 PKT. You will get a reply from a person the same day.
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